If you have tried this and the app still won't let you log in and watch our programming like Roadkill, then please contact our support team and let us know what you've tried and what the problem is you are seeing. Then press the following remote buttons consecutively.Īfter that, you have to wait for 15 to 30 seconds, the Roku device will clear the cache and junk files from the device and instantly restart your Roku streaming device. From the Roku Home screen, select the Home menu option. Remove cache form Roku is done by using the Roku remote button. To clear cache on Roku, first, you need to pair your Roku Remote with your device. Option 3 is to unplug the device for 60 seconds before plugging it back in. Once it is back up, reinstall the app, and login again. It may take a bit for the screen to update and then it will take about 15-30 seconds to clear cache and restart. From the remote control, press the following buttons consecutively: “Home” 5 times + “Up” + “Rewind” twice + “Fast Forward” twice. Option 2 is to use a combination of buttons on the Roku remote. Option 1 is to use the system menu option under the Roku Settings -> System -> System Restart and the press the restart button. In some cases you may need to log out, remove the app, reinstall the app, and then re-login. If either is not correct, press the "Sign out" button on the screen and then log back in. The screen will show you the email used to sign in as well as your subscription. This is in the Roku app on the left side menu arrow down to the Account option and press OK. Then make sure that the email address listed on the account screen is correct. If you are receiving assistance from our Help Center customer care agents, please provide them a picture of your test results. Go to Settings -> Network -> Check connection. We highly recommend you take advantage of Roku's added feature of checking your internet connection and download speeds. Your Roku will update it's Roku software and any apps that have an available update. To do this, on your Roku go to Settings -> System -> System Update and then press the "Check now" button. If you need to rename a different Roku device, then select Switch Roku Device and choose the Roku device you wish to rename.Sometimes things don't work as expected, but the good news is that there are a few simple things you can do to take care of the issue on your own if you aren't able to view content on your Roku app.įirst, make sure that your Roku operating system and app version are up to date. Select the Settings icon from the bottom navigation bar.Renaming your Roku devices helps to identify the correct device. If you have more than one Roku device, you can choose which to control from the device discovery screen. To use the Roku mobile app, you must connect your mobile device to the same wireless network as your Roku device. The Roku mobile app is a free application for iOS® and Android™ devices that turns your mobile device into a control center for your Roku streaming device. Select the Rename link to provide a new name for the associated Roku device, and then confirm.Tip: You can find the serial number of your Roku device by visiting Settings > System > About.If you have named your device then the name appears in your list of devices, if not, the device can only be identified from the serial number. Scroll down and find My linked devices.If you cannot sign in to your Roku account, learn what to do if you have forgotten your email address or password.If you are prompted, sign in to your Roku account.Go to my. from your computer or smartphone.A Roku Streaming Player is a device you connect to your TV that allows. You can manage your Roku devices by signing in to your Roku account. It is not possible to change the Display Type on Roku TVs as this is already built-in. If you wish to rename your Roku device after the initial setup process, you can do so from your Roku account or the Roku mobile app using the instructions below.
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